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DevLaunch

Support · 4 MIN READ

Fix sign-in, connection & download issues

Resolve mismatched emails, expired connections, missing offers, and broken downloads.

I joined Whop but cannot sign into DevLaunch

Whop enrollment and DevLaunch login are separate. If you already have a DevLaunch account, use its primary verified email. If you do not, email hello@devlaunchlearn.com from your Whop email to request affiliate dashboard access. Joining Whop does not automatically create a DevLaunch login or paid product access.

My email does not match

  1. Check the primary email on your DevLaunch account.
  2. Check the verified email on the Whop account you are currently using. An owner account and a test affiliate account may have different emails.
  3. Sign into the matching Whop account, then return to DevLaunch and select Connect Whop again. If you changed an email, verify it before reconnecting.

The connection expired or was cancelled

Return to the dashboard and select Connect Whop again. Finish the connection in the same browser session where you are signed into DevLaunch. If you cancelled the approval screen, no new connection is completed.

If the dashboard says another tab is refreshing, let that refresh finish and try Refresh again. Avoid repeatedly starting new connection attempts in several tabs.

An offer or resource is missing

Clear the search box and select All offers. Search by a simpler product name. The workspace includes current reviewed offers that are visible in Whop; a hidden or removed offer will not appear or download.

Some kits contain only a product overview image. Additional feed and landscape graphics are available for featured product collections. Contact the team if you need a format that is not available.

A download or copy button did not work

  1. Check your browser’s downloads and whether it is asking you to allow a file download.
  2. Refresh your Whop connection and retry the download once. An expired connection or newly hidden offer can block a website ZIP.
  3. If clipboard access fails, select the link or copy-template text and copy it manually.
  4. For a downloaded website with missing images, confirm the ZIP was extracted and the complete assets folder was uploaded beside index.html.

Ask for help without sharing private data

Email hello@devlaunchlearn.com with the page you were on, the product name, the exact error message, and the time it happened. Include a cropped or redacted screenshot if it helps.

Do not send passwords, verification codes, API keys, session URLs, bank details, or screenshots containing someone else’s customer data. If the team needs an order reference, share it privately rather than posting it publicly.